Frequently Asked Questions
Are Plugfones actual hearing protection or just earbuds with ANC?
Plugfones are earplugs that play audio. They rely on a physical seal with foam or silicone tips and are designed for noise reduction first, audio second. Consumer Active Noise Cancellation earbuds reduce perceived noise but aren’t a substitute for a proper earplug seal.
Are Plugfones® Approved for My Workplace?
Every workplace has its own set of regulations regarding personal protective equipment. Most facilities require hearing protection to meet a specific Noise Reduction Rating after evaluating environmental noise level.
In order to find out whether you can use Plugfones on the job, we recommend asking your supervisor or company safety official. When using Plugfones, please adhere to all rules established by your place of employment. If Plugfones products are not approved for general use at your workplace, speak with your company safety official and share our Safety page with them so they can make an informed decision.
Please contact us if you need more information to get Plugfones approved for your workplace.
Are Plugfones comfortable for all-day use?
They’re built for extended wear with soft, low-profile stems and lightweight cables/neckbands. Comfort depends on fit: the right tip size + proper insertion = less pressure and better all-day feel.
Can I take calls with Plugfones in?
Yes. Plugfones Bluetooth and many wired models include an in-line mic and controls so you can answer, pause, and adjust volume without removing your ear protection.
Be sure to check that the model you’re using has a mic included as some models are for music only.
Do Plugfones® Come With a Warranty?
Wired Plugfones come standard with a 90-day no hassle warranty. Wireless Bluetooth® Plugfones come standard with a 180-day no hassle warranty.
At Plugfones, we stand behind our products. We will happily repair or replace any of our products if they are found to be defective.
We will do anything within reason to ensure your Plugfones experience is an enjoyable one. We understand that most of our customers use their Plugfones in rough or hazardous work environments, and while our products are made with the highest quality materials, they are not indestructible. While working, we recommend you protect your Plugfones by handling them with reasonable care and storing them in a clean area.
For replacement, please fill out a request on our Warranty page.
Please contact us if you have questions about the Plugfones warranty.
Do Plugfones work with hard hats, safety glasses, or earmuffs?
Yes, low-profile in-ear designs play well with PPE. For extreme noise, many users double up (Plugfones in-ear + over-ear muffs). Follow your site’s safety guidance.
How Do I Change My Earplugs?
Plug Diagrams:
The thumbnails below are component diagrams of both our wired and truly wireless Plugfones models. To follow the additional instructions below you’ll need to be able to identify the plug housing and the included plugs.
How to Remove a Plug:
With one hand firmly grip the plug housing. With the other hand grip the sides of the plug. Carefully pull the plug housing in one direction, while pulling the plug in the opposite direction until the plug is successfully separated from the plug housing.
How to Install a New Plug:
With one hand firmly grip the plug housing. Use your other hand to grip the sides of the new plug. Carefully insert the housing stem into the base of the plug. Push the plug housing and the new plug together until the plug sits firmly in place against the plug housing.
Check out the complete instructions on how to care for your Plugfones
How Do I Clean My Plugs?
- Remove your plugs from your Plugfones device.
- Use a damp cloth to gently wipe the exterior of the plug to clean the surface.
- For silicone plugs be sure to also gently wipe the top and underside of each layer to remove additional grime.
- Check the opening at the tip of the plug and make sure it’s not obstructed by earwax or other debris. Remove any obstructions.
- Make sure the plug is completely dry before you using it with your Plugfones.
NOTE: While cleaning take care not to tear the foam or silicone layers of the plug.
WARNING: Do not submerge the plugs in water while attached to a Plugfones device.
Check out the complete instructions on how to care for your Plugfones
How Do I Insert My Plugfones?
ComforTwist™ Foam Plugs
Before inserting the foam plug into your ear, first compress the tip by rolling it lengthwise with your thumb and forefinger. Then, while reaching over your head and pulling up on the top of your ear with one hand, use the other to gently push and twist the plug into your ear canal. Hold the plug in place until you feel the foam expand, creating the SoundSeal™.
ComforTiered™ Silicone Plugs
To insert the silicone plug into your ear, reach over your head and pull up on the top of your ear with one hand while using the other to gently push the plug into your ear canal. Ensure the plug fits snugly in order to create the SoundSeal™.
ComforTiered™ Foam Plugs
Before inserting the foam plug into your ear, first compress the tip by rolling it lengthwise with your thumb and forefinger. Then, while reaching over your head and pulling up on the top of your ear with one hand, use the other to gently push and twist the plug into your ear canal. Hold the plug in place until you feel the foam expand, creating the SoundSeal™.
Do a quick seal check: rub fingers near your ear—if the sound is faint, your seal is good.
Please contact us if you have questions about how to insert your Plugfones.
What ear tips come with Plugfones and how do I choose the right size?
Most Plugfones include foam and silicone tips in multiple sizes so you can dial in the seal. Start with foam (best for consistent reduction); if you need frequent on/off, try silicone. If the tip isn’t comfortable or loosens during wear, size up or down.
What is a Noise Reduction Rating (NRR)?
An official Noise Reduction Rating (NRR) is a certification of the number of decibels a noise level can be reduced by the proper application of the device or item being tested. This rating is provided so that the consumer can choose a device that will help prevent hearing loss given their normal activities and usage.
To learn more, visit our Safety page.
What is the battery life on Plugfones Bluetooth models?
Varies by model; aim for shift-length runtime on a single charge. Quick top-offs via USB between tasks keep you covered. (Add your specific hours in the PDP.)
When Should I Replace My Plugs?
If you notice any tears or rips in your plugs, if they have become hard or stiff, or you notice discomfort while inserting them in your ear it is time to replace them.
Foam Plugs:
A good foam plug is soft, squishes to the touch and easily conforms to the shape of the ear canal. When foam plugs harden or stiffen they no longer shape to your ear canal and no longer offer protection. They may also cause discomfort or pain upon insertion into the ear.
Silicone Plugs:
A good silicone plug has smooth pliable layers that help it slide easily into the ear canal. When a silicone plug stiffens and is no longer pliable it will not slide easily into the ear and may cause discomfort or pain upon insertion.
Where can I get replacement tips and accessories?
Grab official foam/silicone tip multipacks and accessories on the Plugfones site: See Replacement Tips
Check out the complete instructions on how to care for your Plugfones
Where Can You Ship and How Much Do You Charge?
We offer free shipping within the United States on orders over $25. Domestic orders should arrive within 5 to 14 business days of being shipped. Final delivery is performed by the local postal service.
The specific countries we ship to can be found on the final checkout page and are subject to change without notice. Final delivery is performed by the local postal service. The approximate time for international shipping is 3 to 4 weeks. Please note that recipients outside of the United States may be responsible for inbound duties and taxes as required by their local customs authority.
Which Plugfones should I pick, wired or Bluetooth?
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Wired: zero charging, rugged for long shifts and harsh environments.
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Bluetooth: cord-free movement, in-line controls and mic for calls.
Choose based on how you work: all-day durability vs. cable-free convenience.
Why Should I Keep My Plugs Clean?
Over time you may notice a build up of earwax, dirt or grime on your silicone or foam plugs. The longer this grime remains on the plugs the more likely they will harden, stiffen or deteriorate. This could lead to the plugs tearing or needing to be replaced. It is always a good idea to keep your plugs clean and in good condition.
Check out the complete instructions on how to care for your Plugfones
