Frequently Asked Questions

We offer free shipping within the United States on orders over $20. Domestic orders should arrive within 5 to 14 business days of being shipped. Final delivery is performed by the local postal service.

We ship to a large number of international countries for a flat rate of $9.95. The specific countries we ship to can be found on the final checkout page and are subject to change without notice. Final delivery is performed by the local postal service. The approximate time for international shipping is 3 to 4 weeks. Please note that recipients outside of the United States may be responsible for inbound duties and taxes as required by their local customs authority.

Wired Plugfones come standard with a 90-day no hassle warranty. Wireless Bluetooth® Plugfones come standard with a 180-day no hassle warranty.

At Plugfones, we stand behind our products. We will happily repair or replace any of our products if they are found to be defective.

We will do anything within reason to ensure your Plugfones experience is an enjoyable one. We understand that most of our customers use their Plugfones in rough or hazardous work environments, and while our products are made with the highest quality materials, they are not indestructible. While working, we recommend you protect your Plugfones by handling them with reasonable care and storing them in a clean area.

For replacement, please fill out a request on our Warranty page.

Please contact us if you have questions about the Plugfones warranty.

ComforTwist™ Foam Plugs

1. Using a damp cloth, gently wipe the exterior of the plug to clean the surface. Take care not to tear the foam. Do not submerge the unit in water.
2. Ensure that earwax or other debris have not obstructed the opening at the tip of the plug.
3. Ensure the plug is completely dry before re-inserting it for use.

ComforTiered™ Silicone Plugs

1. Using a damp cloth, gently wipe the top and underside of each layer of the plug to clean the surfaces. Take care not to tear the silicone layers. Do not submerge the unit in water.
2. Ensure that earwax or other debris have not obstructed the opening at the tip of the plug.
3. Ensure the plug is completely dry before re-inserting it for use.

ComforTiered™ Foam Plugs

1. Using a damp cloth, gently wipe the exterior of the plug to clean the surface. Take care not to tear the foam. Do not submerge the unit in water.
2. Ensure that earwax or other debris have not obstructed the opening at the tip of the plug.
3. Ensure the plug is completely dry before re-inserting it for use.

ComforTwist™ Foam Plugs

Before inserting the foam plug into your ear, first compress the tip by rolling it lengthwise with your thumb and forefinger. Then, while reaching over your head and pulling up on the top of your ear with one hand, use the other to gently push and twist the plug into your ear canal. Hold the plug in place until you feel the foam expand, creating the SoundSeal™.

ComforTiered™ Silicone Plugs

To insert the silicone plug into your ear, reach over your head and pull up on the top of your ear with one hand while using the other to gently push the plug into your ear canal. Ensure the plug fits snugly in order to create the SoundSeal™.

ComforTiered™ Foam Plugs

Before inserting the foam plug into your ear, first compress the tip by rolling it lengthwise with your thumb and forefinger. Then, while reaching over your head and pulling up on the top of your ear with one hand, use the other to gently push and twist the plug into your ear canal. Hold the plug in place until you feel the foam expand, creating the SoundSeal™.

 

Please contact us if you have questions about how to insert your Plugfones.

An official Noise Reduction Rating (NRR) is a certification of the number of decibels a noise level can be reduced by the proper application of the device or item being tested. This rating is provided so that the consumer can choose a device that will help prevent hearing loss given their normal activities and usage.

To learn more, visit our Safety page.